Frequently Asked Questions (FAQ)
Course Enrollment
How do I enroll in a course on CourseHike?
To enroll in a course, simply browse or search for the one you’re interested in and click the “Add to Cart” button. If the course is paid, complete the payment process to access it. For free courses, they will be automatically added to your My Courses list.
Payments and Refunds
What payment methods are accepted on CourseHike?
We use Razorpay as our payment gateway, which supports UPI, credit/debit cards, net banking, and digital wallets.
Can I get a refund if I’m not satisfied with a course on CourseHike?
Yes, we offer a 7-day money-back guarantee on all paid courses. If you’re not satisfied, you can request a refund within 7 days of purchase. For more details, please refer to our refund policy.
Why was my refund request rejected?
Refund requests may be declined if more than 7 days have passed since the purchase. We offer a seven-day refund period from the date of purchase. Once this period expires, refund requests will no longer be accepted.
How do I apply for a refund?
To request a refund, go to the Explore section from the Home page and click on Request Refund.
Fill out the form, and our team will review your request and respond within a few working days.
Course Progress
How can I track my progress in a course on CourseHike?
Your progress is automatically tracked. You can see which lectures you have completed and which ones are pending in the course dashboard.
Technical Issue
I’m having trouble playing the course videos on CourseHike. What should I do?
First, check your internet connection and try refreshing the page. If the problem persists, clear your browser cache and cookies, or try using a different browser. If you’re still having issues, contact our support team for assistance.
Can I access CourseHike courses on mobile devices?
Yes, our platform is mobile-friendly. You can access courses on your smartphone or tablet through your web browser.
